Terms & Conditions

CANDLES

Each Violet Darkling candle is hand poured and created within Violet Darkling’s sanctum in the mountains of New Zealand.

The candles are made from Pure Organic Coconut wax from cold-pressed Coconut meat, are non-GMO and have no pesticides. The wax is non-toxic and burns cleaner than other types of candle wax. Coconut wax emits zero soot particles, as the wax is petro-carbon soot free. Coconut wax does not blacken walls nor add toxic carcinogens into the air you breathe. Coconuts are considered a renewable sustainable crop due to the high yield and crop renewal per acre.

Violet Darkling candles are made with braided cotton wicks and we use top quality fragrance oils developed in the USA. All our fragrances are made to IFRA standards and are 100% Phthalate free.

Your candle comes wrapped in tissue in a Violet Darkling box with ribbon and a personal note from Violet.

DELIVERY
As your candle will be hand poured to order, please allow up to 6 days before dispatch.
All prices are shown in NZ dollars and all orders are shipped from New Zealand.
International orders may be subject to local taxes or duties; Violet Darkling is not responsible for and has no control over these charges.

Violet Darkling uses New Zealand Post for all of its domestic and international delivery services. This cost will be included in the total price upon checkout once a destination has been selected.

New Zealand
Tracked Shipping (up to 8 working days) 
$15.00 NZD

Australia
Untracked Shipping (3 - 11 working days)
$15.00 NZD  

Tracked & Signature Shipping (3 - 8 working days) 
$33.00 NZD

Rest of the World 
Untracked International Shipping (5 - 12 working days) 
$29.00NZD
 
Tracked International Shipping (5 - 8 working days) 
$59.00 NZD

EXCHANGE AND REFUNDS
Due to your candle being hand-made and poured (not mass produced in a factory), the candle surface may be uneven, can develop a ‘frosting’ and sweat due to the natural element of coconut wax. The candle colour may vary; the photographs are for reference only and your candle colour may fade over time. We consider these ‘imperfections’ a part of the personal, hand-created ‘Darkling’ uniqueness.

Violet Darkling offers an exchange or refund 14 days after purchase if one is unhappy with the candle in question. To be eligible for a return, your candle must be unused and in the same condition that you received it. It must also be in the original packaging.

Sale items are non-refundable; choose carefully as we do not offer exchanges or refunds for change of mind.  

Please inform us by emailing customer services before you send back your candle for exchange at info@violetdarkling.com or via our Contact Page.

 Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item, both to us and from us back to you. We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for parcels lost in transit. Please send all candle exchanges back to the Violet Darkling address given in our contact details.

CANDLE CARE
The first time you burn your candle it is important to burn it for at least 2 hours (and no more than 4 hours) or until the wax pool reaches the side of the jar to prevent tunnelling.
Always trim the wick to about 5mm before re-lighting to ensure that your candle is burning gently. Long wicks can cause excess flame, smoke and leave soot on the jar.  
Allow the candle to cool before relighting and before cutting the ball at the end of the wick.
Do not leave your candles unattended, keep them away from drafts, children
and pets and always place candles on a heat-resistant surface. 
Your candle is best suited to colder climates and away from sunlight. Sweating and frosting can occur due to the natural properties of the organic coconut wax.
Candles will lose their scent and discolour when placed in direct sunlight; when burning many candles together, place them apart to prevent uneven burning.
Keep the burn pool clean; you may wash your candle gently in cool water. Make sure it is air dried before use.
As your candle is handmade (not factory mass-produced) and has no toxic additives, it can develop an uneven surface and discolouration.
Your candle jar can be reused and make great containers for odds and ends. Carefully scrape the leftover wax out and the wick tab can be removed by soaking in white spirits for a day or so. 

 

WAX MELTS

All Violet Darkling’s Wax Melties are hand poured from soy wax and created in New Zealand. We use top quality fragrance oils developed in the USA. All our fragrances are made to IFRA standards and are 100% Phthalate free.

Your wax melty jar come wrapped in tissue in a Violet Darkling box with ribbon and a personal note from Violet.

DELIVERY
As your wax melts are hand poured to order, please allow up to 6 days before dispatch. All prices are shown in NZ dollars and all orders are shipped from New Zealand. International orders may be subject to local taxes or duties; Violet Darkling is not responsible for and has no control over these charges. Violet Darkling uses New Zealand Post for all of its domestic and international delivery services. This cost will be included in the total price upon checkout once a destination has been selected.

New Zealand 
Tracked Shipping (up to 8 working days)  
$15.00 NZD

Australia 
Untracked Shipping (3 - 11 working days) 
$15.00 NZD  

Tracked & Signature Shipping (3 - 8 working days)  
$33.00 NZD

Rest of the World  
Untracked International Shipping (5 - 12 working days)  
$29.00NZD 
  
Tracked International Shipping (5 - 8 working days)  
$59.00 NZD

EXCHANGE AND REFUNDS
Due to your wax melts being hand-made and poured (not mass produced in a factory), the wax surface may be uneven due to the natural element of soy wax. The wax melt colour may vary; the photographs are for reference only and your melt colour may fade over time and can develop a ‘frosting’. We consider these ‘imperfections’ a part of the personal, hand-created ‘Darkling’ uniqueness.

Violet Darkling offers an exchange or refund 14 days after purchase if one is unhappy with the wax melts in question. To be eligible for a return, your wax melts must be unused and in the same condition that you received it. It must also be in the original packaging.

Sale items are non-refundable; choose carefully as we do not offer exchanges or refunds for change of mind.  

Please inform us by emailing customer services before you send back your melts for exchange at info@violetdarkling.com or via our Contact Page.

Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item, both to us and from us back to you. We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for parcels lost in transit. Please send all candle exchanges back to the Violet Darkling address given in our contact details.

Wax Melt Care
As your wax melts are handmade, they can develop an uneven surface and discolouration.
We consider these ‘imperfections’ a part of the personal, hand-created ‘Darkling’ uniqueness.
Your wax melts do best in colder climates and away from sunlight. Sweating and frosting can occur due to the natural properties of soy wax.
Please do not overfill your wax burner.
Use with an unscented or a complimentary fragranced tea light candle.
Never add water to your burner, never move or touch whilst alight. 
Please never leave your wax burner alone and keep it on a heat-resistant surface away from drafts, children and pets.
Your melty jar can be reused and make great containers for odds and ends.

 

JEWELLERY

DELIVERY
Your piece of jewellery comes in a Violet Darkling branded pouch, in a box with ribbon and a personal note from Violet.

All prices are shown in NZ dollars and all orders are shipped from New Zealand.

International orders may be subject to local taxes or duties; Violet Darkling is not responsible for and has no control over these charges.

Violet Darkling uses New Zealand Post for all of its domestic and international delivery services. This cost will be included in the total price upon checkout once a destination has been selected.

New Zealand
Tracked Shipping (up to 4 working days)
$15.00 NZD

Australia
Untracked Shipping (3 - 11 working days)
$15.00 NZD

Tracked Shipping (2 - 8 working days)
$29.00 NZD

Rest of the World 
Untracked International Shipping (3 - 12 working days) 
$19.00 NZD
 
Tracked International Shipping (2 - 8 working days)
$59.00 NZD

All purchases will be dispatched within 3 working days of receipt of payment. Please allow for up to 4 weeks for delivery. You will be notified once your order has been dispatched.

EXCHANGE AND REFUNDS
Violet Darkling does not offer a refund once a jewellery piece has been purchased and dispatched to the client, this is due to the double inspection period before a piece has been sent out. However, we do offer an exchange policy if one is unhappy with the piece in question. We are unable to accept exchanges on any item that has been worn and we do not offer any exchange or refund on earrings.

Please inform us by emailing customer services before you send back a piece of jewellery for exchange at info@violetdarkling.com or via our Contact Page.

We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for parcels lost in transit. Please send all jewellery exchanges back to the Violet Darkling address given in our contact details.

Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item, both to us and from us back to you. We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for parcels lost in transit. Please send all candle exchanges back to the Violet Darkling address given in our contact details.

CONTACT DETAILS

Violet Darkling
Tel: +64 (0)21 222 0505
Email: info@violetdarkling.com
Violet Darkling
15 Brunswick Street
Queenstown 9300
New Zealand
 
VIOLET DARKLING JEWELLERY
Ring size guide

Female:
K (Small)
M (Medium)
O (Large)

Male:
P (Small)
R (Medium)
T (Large)
 

Disclaimer:

Violet Darkling does not accept any responsibility for minor colour alterations between the visual representations of the jewellery pieces and the finished product. These minor colour differences may either occur as a result of the website images being computer generated, or due to the fact that each stone is handpicked and is therefore subject to market availability.

All plated jewellery will fade with wear.

JEWELLERY CARE
Always store your jewellery in separate pouches so it doesn't get damage by other pieces.
Frequent cleaning is recommended to maintain its true beauty.
After each wearing, gently wipe each piece of jewellery clean of make-up and skin oils with a 100% cotton cloth.
Over time silver can tarnish, we recommend using a soft silver polishing cloth or a non - abrasive silver polish to keep it looking lovely.
Protect your jewellery from scratches, sharp blows, chemicals, extreme temperatures, and sunlight as the sun may fade some gemstones.
Wear jewellery for appropriate tasks, avoid wearing rings when cleaning, gardening or exercising etc.
Do not wear jewellery while in a pool, hot tub or bathing. Salt water, chlorine and perspiration can damage various gemstones and metals including gold.
Sterling silver will polish up by rubbing or buffing it with a soft cotton cloth or a Sunshine Cloth. If you store silver in plastic bags with an interlocking seal, it will be less prone to tarnish. 
Pearls and opals should be stored in fabric instead of plastic because they need to "breathe".

COLLECTION AND PROCESSING OF PERSONAL DATA

Personal data is information that identifies an individual, e.g. your name, your address, e-mail or postal address. Violet Darkling only collects information if it is volunteered by the customer when registering his/her online payment details.

Use and Divulgence of Personal Data

Violet Darkling will use personal data if the customer has agreed to receive emails when registering exclusively for purposes of individual customer care, or to give you access to special information, or for general communication with the customer. Violet Darkling will not sell your personal data to third parties nor market it elsewhere. The employees of Violet Darkling are duty-bound to respect the confidentiality of your data and abide by the UK's Jewellery Retail Codes of Conduct.

Freedom of Choice

The information provided to Violet Darkling is at the customer's discretion. However, please be aware that if the customer elects not to share your information with Violet Darkling, he/she may be unable to access some of areas of the web site, such as online payment, which consequently affects the level of service we can provide.

LEGAL DISCLAIMER

Online Content

The author assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. The author shall be held harmless for any and all liability claims against the author for material or intangible damage arising from the use or non-use of the information provided, or from the use of defective and incomplete information unless the author's intentional or grossly negligent fault is proven. All content is subject to change without notice and is non-binding. The author expressly reserves the right to modify, supplement or delete parts of the pages or the entire content without prior advance notice, or to suspend or terminate publication.

Copyright and Trademark Law

The author endeavours to respect the copyright of any graphics, audio files, video sequences and texts used in all publications, to use self-created graphics, audio files, video sequences and texts, or to make use of royalty-free graphics, audio files, video sequences and texts. Any brands and trademarks named in the Internet content that may be protected by third-party rights are fully subject to the provisions of the currently applicable trademark law and the possessory rights of the respective registered owner. The simple mention shall not be interpreted as such that brands are not protected by third-party rights. The author retains the copyright for any published objects that have been created by the author. The duplication or use of such graphics, audio files, video sequences and texts in other electronic or print publications is not permitted without the author's express approval.

Online Payment

All payments on www.violetdarkling.com are processed via an ASB payment service. Violet Darkling assumes no liability whatsoever for the availability and functionality of this service. Violet Darkling assumes no liability for any financial loss caused by the use of this payment service.

All payments will be taken in New Zealand Dollars.