Terms and Conditions
All prices are shown in NZ dollars and all orders are shipped from New Zealand.
International orders may be subject to local taxes or duties, Violet Darkling is not responsible for and has no control over these charges.
Violet Darkling uses New Zealand Post for all of its domestic delivery services. This cost will be included in the total price once a destination has been selected. For all international deliveries Violet Darkling uses DHL. This cost will be calculated once a destination has been selected.
Rest of the World
All purchases will be dispatched within 3 working days of receipt of payment. Please allow for up to 4 weeks for delivery. You will be notified once your order has been dispatched.
EXCHANGE AND REFUNDS
Violet Darkling does not offer a refund once a piece has been purchased and dispatched to the client, this is due to the double inspection period before a piece has been sent out. However, we do offer an exchange policy if one is unhappy with the piece in question. We are unable to accept exchanges on any item that has been worn and we do not offer any exchange or refund on earrings.
Please inform us by emailing customer services before you send back a piece of jewellery for exchange at firstname.lastname@example.org or via our Contact Page.
We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for parcels lost in transit. Please send all jewellery exchanges back to the Violet Darkling address given in our contact details.
Ring size guide, Violet Darkling offers the following sizes:
Violet Darkling does not accept any responsibility for minor colour alterations between the visual representations of the pieces and the finished product. These minor colour differences may either occur as a result of the website images being computer generated, or due to the fact that each stone is handpicked and is therefore subject to market availability.
All plated jewellery will fade with wear.
- Always store your jewellery in separate pouches so it doesn't get damage by other pieces.
- Frequent cleaning is recommended to maintain its true beauty.
- After each wearing, gently wipe each piece of jewellery clean of make-up and skin oils with a 100% cotton cloth.
- Over time silver can tarnish, we recommend using a soft silver polishing cloth or a non - abrasive silver polish to keep it looking great.
- Protect your jewellery from scratches, sharp blows, chemicals, extreme temperatures, and sunlight as the sun may fade some gemstones.
- Wear jewellery for appropriate tasks, avoid wearing rings when cleaning, gardening or exercising etc.
- Do not wear jewellery while in a pool, hot tub or bathing. Salt water, chlorine and perspiration can damage various gemstones and metals including gold.
- Sterling silver will polish up by rubbing or buffing it with a soft cotton cloth or a Sunshine Cloth. If you store silver in plastic bags with an interlocking seal, it will be less prone to tarnish.
- Pearls and opals should be stored in fabric instead of plastic because they need to "breathe".
COLLECTION AND PROCESSING OF PERSONAL DATA
Personal data is information that identifies an individual, e.g. your name, your address, e-mail or postal address. Violet Darkling only collects information if it is volunteered by the customer when registering his/her online payment details.
Use and Divulgence of Personal Data
Violet Darkling will use personal data if the customer has agreed to receive emails when registering exclusively for purposes of individual customer care, or to give you access to special information, or for general communication with the customer. Violet Darkling will not sell your personal data to third parties nor market it elsewhere. The employees of Violet Darkling are duty-bound to respect the confidentiality of your data and abide by the UK's Jewellery Retail Codes of Conduct.
Freedom of Choice
The information provided to Violet Darkling is at the customer's discretion. However, please be aware that if the customer elects not to share your information with Violet Darkling, he/she may be unable to access some of areas of the web site, such as online payment, which consequently affects the level of service we can provide.
The author assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. The author shall be held harmless for any and all liability claims against the author for material or intangible damage arising from the use or non-use of the information provided, or from the use of defective and incomplete information unless the author's intentional or grossly negligent fault is proven. All content is subject to change without notice and is non-binding. The author expressly reserves the right to modify, supplement or delete parts of the pages or the entire content without prior advance notice, or to suspend or terminate publication.
Copyright and Trademark Law
The author endeavours to respect the copyright of any graphics, audio files, video sequences and texts used in all publications, to use self-created graphics, audio files, video sequences and texts, or to make use of royalty-free graphics, audio files, video sequences and texts. Any brands and trademarks named in the Internet content that may be protected by third-party rights are fully subject to the provisions of the currently applicable trademark law and the possessory rights of the respective registered owner. The simple mention shall not be interpreted as such that brands are not protected by third-party rights. The author retains the copyright for any published objects that have been created by the author. The duplication or use of such graphics, audio files, video sequences and texts in other electronic or print publications is not permitted without the author's express approval.
All payments on www.violetdarkling.com are processed via an ASB payment service. Violet Darkling assumes no liability whatsoever for the availability and functionality of this service. Violet Darkling assumes no liability for any financial loss caused by the use of this payment service.
All payments will be taken in New Zealand Dollars.